Applied Experience
Real-world implementations demonstrating operational intelligence at scale
Proven Results in Complex Operations
These cases represent work performed by our founding team through Open Brasil, demonstrating the depth of experience that informs our platform approach at Synapsis Technologies.
Multichannel Citizen Engagement Platform
Context
A mid-sized municipality needed to modernize constituent services and improve accessibility to administrative processes for over 200,000 residents across diverse demographics and digital literacy levels.
Challenge
Traditional in-person service delivery created bottlenecks, long wait times, and limited accessibility. Manual processing of citizen requests resulted in delayed responses and poor visibility into service delivery metrics.
Approach
Implemented a multichannel platform integrating WhatsApp, web portals, and internal workflow automation. Deployed conversational AI for 24/7 initial triage and intelligent routing. Built analytics dashboards for real-time service monitoring and continuous improvement.
Outcome
Established a digital-first service model handling thousands of interactions monthly with automated initial response and intelligent routing. Reduced average resolution time significantly while improving constituent satisfaction and operational visibility.
Data-Driven Operational Revenue Expansion
Context
A regional hub with approximately 80,000 residents and a diverse economic base sought to modernize revenue operations and expand their taxpayer registry through improved identification and compliance mechanisms.
Challenge
Manual verification processes limited the organization's ability to identify unregistered economic activities and ensure equitable participation in the tax base. Decentralized compliance monitoring created inefficiencies and delayed enforcement actions.
Approach
Deployed integrated data intelligence platform combining taxpayer registry cross-referencing, automated compliance monitoring, and strategic analytics. Implemented digital notification systems and real-time performance dashboards for operational teams.
Outcome
Achieved over 100% growth in identified tax base within the first year. Reduced notification processing time by approximately 70% through automation. Established sustainable data-driven approach to revenue operations and compliance enforcement.
Tax Base Modernization Through Integrated Systems
Context
A municipality of 77,000 residents with strong agro-industrial presence needed to modernize fiscal management to keep pace with economic growth and increasing administrative demands from expanding business activity.
Challenge
Predominantly manual processes for cadastral updates and tax compliance monitoring created significant operational bottlenecks. Limited visibility into taxpayer universe prevented proactive identification of registration gaps and compliance issues.
Approach
Implemented comprehensive fiscal technology platform integrating taxpayer identification systems, compliance cross-referencing engines, automated audit workflows, and centralized business intelligence. Deployed digital communication infrastructure for secure, traceable constituent interactions.
Outcome
Expanded identified tax base by over 120% in the first operational year. Automated notification processes reduced processing time by more than 60%. Established predictable fiscal operations with real-time monitoring capabilities and strategic decision support.
Strategic Operations Integration for Scale
Context
A regional center of 130,000 residents with significant industrial and agricultural economic activity required modernization of tax administration to manage growing complexity and ensure operational sustainability.
Challenge
Lack of automation and excessive manual processes resulted in slow cadastral updates and limited monitoring capacity. The organization needed to identify unregistered contributors and modernize fiscal control while ensuring equitable enforcement.
Approach
Deployed integrated digital architecture combining taxpayer monitoring systems, intelligent compliance detection, consolidated data intelligence platform, and automated workflow management. Established continuous evaluation framework with performance KPIs and regular reporting.
Outcome
Achieved 113% expansion of tax base in one year. Reduced notification cycle time by over 60% through process automation. Enabled sustainable fiscal planning with improved predictability and strategic capacity for medium and long-term operations.
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